Don’t call us…seriously. When the temperature first hit 90℉ this past summer technicians were flooded with emergency service calls. Wanna know how many calls we got?
Zero!
It’s simple, we did our job. The nature of most HVAC maintenance programs is pretty basic: a technician is paid to come out and run through a task list and then leave. Guess what happens if something breaks…
He gets paid AGAIN!
There is absolutely no incentive for the technician to do a great job, to go above and beyond, to be more proactive and predictive, or to fix issues before they have a chance to become actual problems.
They’re not bad people or even bad technicians. They’re humans working within an imperfect framework. But there’s a better way. You have to find a trustworthy HVAC contractor that puts their technicians in the proper environment to succeed. You need a program that enables and empowers technicians to be great.
When you do that, when you truly partner with your provider, you won’t have to worry about paying and paying and paying. You won’t have to think about unplanned outages or weekend worries. And your provider won’t have to worry about those calls that pull them away from their family at odd hours of the day.
With a truly comprehensive approach, the costs of mechanical repairs and replacements are included in the program. This strategy helps you avoid unexpected expenses and the inherent financial risk associated with maintaining your facility. Before signing your next maintenance contract, do your due diligence and consult with a top tier contracting firm. You’ll be glad you did.